Shipping Information
Local pickup is welcome (we’re in Gwynneville, near Wollongong University) — but please let us know ahead of time as we don’t have a shopfront.
Otherwise please be assured that we take especial care packing your plants.
All plant orders are sent on a case-by-case basis, dependant on when ordered, what ordered, and where they are to go. I also take into account that Australia Post does move packages from one collection point to the next over the weekend.
I will often post out an order mid-week if it is likely to reach its destination by the end of the week. But if you order plants on a Friday then yes, I’ll wait until the following Monday.
But an order of, say, cuttings which strike better when dry, could easily go out on a Friday, knowing they will have calloused over by the time they reach you.
I offer Express Post for those who feel it works for them, but plesae do note it is nowhere as reliable as it used to be where we are, and Australia Post haven’t guaranteed overnight delivery for years, just “1-2 days”.
I will always advise posting dates and tracking details, but please by all means use the comments field during checkout to let me know if you’d prefer something be sent on a day that suits you best.
Pots are recycled as much as possible, but used ones may have marks or be faded, and won’t always look shiny and new. The condition of pot will be noted in the item’s description.
Should a plant arrive damaged, dying or dead, and we cannot replace that exact type, you are entitled to either a full refund or a replacement in kind to equal/fair value of any available alternative of your choice. There is no need to return that plant but we do ask you send photos that show the problem.
Air-Pot® Shipping
Air-Pot containers are very light but can get bulky quite quickly, especially when packing multiples and combining different sizes.
This is the origin of the Combo Packs, with the aim of giving people best value for money.
But of course these won’t suit everyone — some people might have very specific requirements such as two 38 L and twenty 1 L containers.
This presents challenges when it comes to calculating freight during checkout — the above example would easily fit in one box, but because we didn’t foresee this particular combination, the shop assumes two boxes will be sent, and adds the individual postage for each.
If you are getting a postage shock on multiple items during checkout, please do make contact and we’ll do our very best to help. We may well be able to courier a box too large for Australia Post, yet for a good price for its size. This gives you incredible flexibility with custom orders.
And should you pay the postage during checkout on, say, two boxes, when I can and do pack everything into one box:
Please note that I will refund the extra postage paid.
On Plants Marked ‘Pick-Up or Get Delivery Quote’
Plants marked ‘Pick-Up or Get Delivery Quote’ are the larger and/or heavier one-offs that are not cost-effective to post. Having said that, if you really, really would like any of those, and can’t collect, please feel free to ask for a postage/freight quote. I can courier a quite large box to Sydney from $25, and for a bit more again to ACT, for example.
Alternatively I may be able to propagate a new plant for you, depending on the season and if you don’t mind waiting — I have and do do this already!
Please note I do not send plants to Norfolk Island, the Northern Territory, Tasmania or Western Australia, and there may be quarantine restrictions on some species to other States.
I also do not send biological material overseas.
Shipping Costs
Not applicable for local pick-up, of course!
For all other purchases, shipping is calculated by weight and postcode, and sometimes by size if cubic weight is greater than actual weight (as per Australia Post’s criteria).
This means that shipping won’t calculate until items are added to a shopping cart.
This does not mean you need to go through checkout to know the cost however! Once you’ve added an item(s), click the basket icon at top of page to ‘view cart’. On this new page there is an option to estimate shipping by entering a postcode.
Owing to the range of items available, different groups of items may be sent separately. For example, an Air-Pot® order may need go in a separate box to say, Decorative Pots, as to combine them into one very large box may be exhorbitant to post. But if you were to also order any of the smaller accessories that could be slipped in with something else, then absolutely we will do this to save you postage.
Postage is itemised through check-out so you know exactly what you are paying for. Very occasionally we may receive an atypical order which could be packed more efficiently than check-out has calculated, in which case we will refund any excess postage you paid.
Please note that it is often more cost-effective to courier multiple boxes than to post them, especially large boxes. Austalia Post treats each box as an individual shipment at full price, whereas couriers are smarter and charge a reduced rate per additonal box.
Never hesitate to get in touch for a quote!
Shipping in General
We always have your interests in mind, and if we can package better than check-out has calculated then absolutely we will do so and refund the difference.
And never hesitate to get in touch to query or confirm the calculated postage.
Transport Companies We Use
We only use transport companies we can rely on. These are:
